General Terms and Conditions

This website is provided by Countrywide Willmaker (a trading style of Countrywide Tax & Trust Corporation Ltd), and we are committed to preserving your privacy.

This document outlines how we use information you provide to us via this website, the ways in which we protect your privacy and the general terms of use.

This website is provided by Countrywide Willmaker and by using this website you confirm that you accept the Terms & Conditions outlined below.

We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services.

We reserve the right to amend and update these Terms and Conditions at any time without notice. We reserve the right to add additional regulations and general conduct terms.

Access to our website
You do not need to register with us in order to use our site.

Using our website
This website may be used for your own private purposes and in accordance with these Terms & Conditions. You are able to download content from this website but must not reproduce or modify without our consent.

Website downtime
Reasonable steps are taken to ensure that this website is available at all times. Websites do sometimes encounter downtime due to technical issues, as such we are not liable if this website is unavailable.

Links to and from other websites
On occasion we include links to third parties on our website. Our Terms & Conditions only applies to this website so where we provide a link to a third party, you should read their own Terms & Conditions and policies.

Information you have provided to us
We collect information from you when you purchase our products to enable us to process your order and to allow us to contact you in this regard.

Where you have provided personal information to us, such as on contact forms or registering for a free trial, this personal data is covered under our Privacy Policy on www.countrywidegroup.co.uk.

This information will not be shared with any third party.

When using this website, you shall not post or send to or from this website any material that we deem inappropriate, including but not limited to material:

-          For which you have not obtained consent to use.

-          With the potential to be deemed discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the UK.

-          Which is harmful in nature, including without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data.

Support
We endeavour to answer support calls as they are received during normal office opening times. However sometimes in cases where the support query is complex or requires specialist resources or research, the time taken to provide support may be longer.

Prices and Payments
The prices for software, products and services and membership quoted on our site exclude VAT. Prices for individual products and services are available on application.

Software (Will Lives) are collected and paid for on a pay as you go basis and Membership subscriptions are collected monthly by Direct Debit and can be cancelled at any time.

When you pay for products and services with us, we do not collect or hold any credit or payment card details on this website.  Any personal financial data submitted as part of any payment for our products is handled entirely by secure payment gateway providers, namely Sage Pay using their secure servers and is not stored on this website.